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F. A. Q. - Frequently Asked Questions & Useful Information

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<td><b><font face="Arial, Helvetica, sans-serif"><a href="#1">1. PARIS FURNISHED APARTMENTS / PFA TRAVEL
- ARRIVAL</a> <br>
</font></b><font face="Arial, Helvetica, sans-serif">Address. Opening
hours. How to get to our office.</font><b><font face="Arial, Helvetica, sans-serif"><br>
<a href="#2">2. PICK UP THE KEYS / RETURN THE KEYS</a> <br>
</font></b><font face="Arial, Helvetica, sans-serif">Check-in. Pick up
of keys. For arrival before check-in time. Arrival on Sunday or bank holidays
or out of opening hours. <br>
Bank holidays. Departure on Sunday or bank holidays or out of openning
hours. </font><b><font face="Arial, Helvetica, sans-serif"><br>
<a href="#3">3. PAYMENT CONDITIONS</a> <br>
</font></b><font face="Arial, Helvetica, sans-serif">Why do we pay a security
(caution)? When this security deposit will be returned? The day of inspection?
Are there any additional 'hidden' costs on top of the rental rates? </font><b><font face="Arial, Helvetica, sans-serif"><br>
<a href="#4">4. APARTMENTS</a> <br>
</font></b><font face="Arial, Helvetica, sans-serif">Do we need to bring
linens and towels? Features / appliances. <br>
Are all of your apartments centrally located and near public transportation?
How does the telephone work? I cannot see photos of the bathroom, the
bedroom, etc. <br>
Do your flats have lifts or handicapped access? Insurance. Smokers. Pets.</font><b><font face="Arial, Helvetica, sans-serif"><br>
<a href="#5">5. RESERVATION - PAYMENT / PRICE</a> <br>
</font></b><font face="Arial, Helvetica, sans-serif">How to book. Balance
payment. Can I start my rental on Monday or does it have to start on Saturday?
Extension of your trip. Complains. Cancellation. Can we get a discount?
</font><b><font color="#333399" face="Arial, Helvetica, sans-serif"></font></b></td>

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<p><b><font color="#333399" face="Arial, Helvetica, sans-serif"><a name="1"></a><br>
</font><font face="Arial, Helvetica, sans-serif"> <font color="#FF6600">1.
PARIS FURNISHED APARTMENTS / PFA TRAVEL SARL - ARRIVAL</font></font><font color="#333399" face="Arial, Helvetica, sans-serif">
RCS : Paris 538 301 540
Agence de voyages / Immatriculation : IM075120061
Where we are located / How to visit us </font></b><font face="Arial, Helvetica, sans-serif"><br>
<b><font color="#333399">Address:</font></b> <br>
<font size="-1">7, rue de la Cerisaie. 75004 Paris. Metro: Bastille
(line 1, 5, 8). <a href="./faq-images/metro-map.jpg" target="_blank">Metro
<b><font color="#333399">Opening hours:</font> </b><br>
<font size="-1">Our office is open from Monday to Saturday between 10
am - 1 pm <br>
and 2 pm - 6 pm. </font><br>
<b><font color="#333399">How to get to our office?</font></b> <br>
<font size="-1" color="#333399">From Gare de Lyon:</font></font><font size="-1" face="Arial, Helvetica, sans-serif">
Take the metro at Gare de Lyon station (line 1) direction "La Defense".
Get off at Bastille station. <br>
<a href="./faq-images/metro-map.jpg" target="_blank">See metro map</a>.
<font color="#333399"><b>From Gare du Nord:</b></font> <br>
Take Line 5 direction "Place dÕItalie." Change at station Republique.
Take Line 11 direction "Chatelet". Change at station Hotel de ville
and take Line 1 direction "Chateau de Vincennes". Get off at Bastille
station. <a href="./faq-images/metro-map.jpg" target="_blank">See metro
<font color="#333399"><br>
<b>From Roissy (Charles de Gaulle Airport):</b></font> <br>
Take the train (RER) to Paris. You have direct (quicker) and omni station
trains. Get off at Châtelet station. Take the metro
station (line 1) direction "chatelet". Get off at Bastille
If you prefer to take the bus from Charles de Gaulle Airport to Paris,
take Air France bus to go to "Gare de Lyon", then enter metro station
Gare de Lyon. Take line 1, direction "La Defense" and get off at the
Bastille station. It takes around 1 hour from the airport to our office.
</font><font face="Arial, Helvetica, sans-serif"><br>
<font face="Arial, Helvetica, sans-serif"><b><font face="Arial, Helvetica, sans-serif" color="#333399"><a name="2"></a></font></b></font><font color="#333399"><br>
</font><b><font face="Arial, Helvetica, sans-serif" color="#FF6600">2.
<font color="#333399"><b>Check-in:</b></font></font><font size="-1" face="Arial, Helvetica, sans-serif">
Check in is at 14h00 / we will check possibility to check-in before for travellers
landing in earlier under approval of the agency 3 days before arrival. <br>
Check out is at 11h00 (with possibility to leave your luggage at the
agency or to extend under approval of the agency). <br>
</font><font face="Arial, Helvetica, sans-serif"><font color="#333399"><b>Pick
up of keys:</b></font></font><font size="-1" face="Arial, Helvetica, sans-serif">
There are generally two ways to pick up the keys of your rental apartment.
a) You arrive within our opening hours: we will meet you at the apartment with the keys.
You arrive outside our opening hours: please contact us.
Or <br>
b) for the cost of 70 euro (taxes included) you can reserve a personal
taxi one way from the airport to your rental apartment. A private taxi
will wait for you with your name on a sign at the airport or rail station
(45 euro one way). Note that this extra service can be chosen independently.
For arrival before check-in time: The Taxi can drive you to a cafe/restaurant
near your apartment or at our agency. </font><font face="Arial, Helvetica, sans-serif"><br>
HOURS </font></b><br>
<font size="-1">. <br>
We also recommend you to reserve a taxi with is :
Rates with chauffeur check-in: Airport*-apartment : One way: 70 euros / railstation-apartment:
45 euros. <br>
*only from Roissy Charles de Gaulle and ORLY airports (but not Beauvais,
etc.). </font><br>
<b><font color="#333399">Bank holidays?</font></b> <br>
<font size="-1">Bank holidays (some of the dates change every year,
so please check for the current calendar year): JAN 1, Easter, MAY 1,8,
JULY 14, AUG 15, NOV 1,11, DEC 25 </font><br>
OPENING HOURS </font></b><br>
<b><font color="#333399">RETURN THE KEYS</font>:</b><br>
<b><font color="#333399">How and when do I get the keys for the apartment
and do I return them?</font> <br>
<font color="#333399"><br>
How shall I return the keys? / Whom should we give the keys back to?</font>
<font size="-1">We will fix an appointment with one of our agents to
be at the apartment. You return to the keys back to our agent. <br>
</font><b><font color="#333399">For departure out of opening hours of
the agency (from Monday to Friday between 10 am - 1 pm and 2 pm - 7
pm and on Saturday from 11am - 1 pm and 2 pm - 7 pm).</font></b><font size="-1"><br>
<font size="-1">You should leave the keys inside the apartment and leave
the cleaning fee in cash euros (40/50 euros) on the table at the apartment
(except if you gave it before to our agenct the day of the inspection)
and pull the door behind you when you exit. Make sure the door is firmly
closed. We will send somebody to get the keys back the same day, soon
after the agency opens at 10am. Example: <br>
- For departure on Sunday, please fix the appointment on Saturday (from
11 to 1 pm and from 2 to 7 pm).<br>
- If you're leaving between 10am and 12 am, please choose a time during
these hours, 15 minutes before the time you like to leave the apartment.<br>
- If you're leaving before 10 am, please confirm the appointment the
day before during opening hours of the agency. <br>
- If you're leaving on Monday before 10 am, please fix the appointment
on Saturday. </font><br>
<b><font color="#333399">For departure on Sunday or early morning</font>
<font size="-1">For departure on Sunday or before opening hours of the
agency please leave the keys inside the apartment, leave the cleaning
fee in cash euros (40/50 euros) on the table at the apartment (except
if you gave it before to our agent the day of the inspection) and pull
well the door behind you. The appointment with our agent will be fixed
on Saturday. <br>
</font> <b>Exception:</b><font size="-1"> <br>
In case of emergency, if you need to leave the apartment before the
appointment (or if our agent is delayed) leave the keys and leave the
cleaning fee in cash euros on the table at the apartment and shut the
door behind you - we will destroy the guarantee after verification.
<b><font color="#333399"><a name="3"></a></font></b><br>
<b><font color="#FF6600">3. PAYMENT CONDITIONS</font><font color="#333399">
Why do we pay a security (caution)?</font> <br>
</b><font size="-1">Your credit card is used only as a guarantee for
the security deposit (it's not debited, see"conditions").
The security deposit is not charged on your credit card or account.
We have the best system for the tenants: no deposit to pay.<br>
You would probably be hesitant to give out the key to your own property
without a minimum guarantee that you will get it back in good condition.
We believe that trusting our guests for their honesty is the best way
to have them respect us and our properties. That is why the amount of
the deposit equivalent to one or two weeks rental. This is little compared
with the value of the flat's contents. In our long rental experience
we have always had very well behaved guests and have never needed to
cash the deposit.<br>
The amounts of caution are: 1 bedrooms and studios / 600 euros &amp;
2, 3 and 4 bedrooms / 900 euros. After inspection and if there are no
damages at the apartment, we cancel the guarantee that you signed for
the caution. <br>
The amount specified as Security Deposit on your rental/credit card
authorization agreement is not charged on your credit card or account
but only serves as a guarantee (caution). Except in the event that any
damages or losses are caused to the apartment (other than from reasonable
wear and tear) during your stay, it is canceled once you depart and
leave the apartment in its initial condition (see Conditions.) </font><br>
<font color="#333399"><br>
<b>When this security deposit will be returned? The day of inspection?</b></font>
<font size="-1">The day of the inspection at the apartment after we
check that there is no damage we cancel your credit card authorization.
<b><font color="#333399">Are there additional 'hidden' costs on top
of the rental rates? </font></b> <br>
<font size="-1">No. We believe that it is better for clients to know
what to expect up front. We have therefore put pictures of all apartments
and their surrounding areas on the website, and there are no hidden
charges - no charge for electricity, and no charge for the phone (incoming
calls), agency fee and taxes are included. <br>
Household insurance that covers the apartment but not the tenants and
their personal effects is included. </font><br>
<b><font color="#333399" face="Arial, Helvetica, sans-serif"><a name="4"></a></font></b><br>
<b><font color="#FF6600" face="Arial, Helvetica, sans-serif">4. APARTMENTS</font>
<font face="Arial, Helvetica, sans-serif"><br>
<font color="#333399">Do we need to bring linens and towels?</font></font></b>
<font face="Arial, Helvetica, sans-serif"><br>
<font size="-1">We furnish clean linens and towels in each apartment.
If you stay more than two weeks, we provide a second clean set of linens
and towels.</font><br>
<b><font color="#333399">Features /appliances:</font> </b><br>
<font size="-1">All apartments are equipped with good functional heaters,
linen, towels, iron and iron table, hair dryer, kettle, furnished kitchen,
toaster, coffee maker, vaccum cleaner. <br>
Additional services and features (high speed internet, washing maching,
machine with dryer, etc.) are specified on each apartment's web page.
We provide additional services: baby cot, extra sheets and towels, fans,
extra cleaning (40 euros per 2 hours).</font><br>
<b><font color="#333399">Are all of your apartments centrally located
and near public transportation?</font></b> <br>
<font size="-1">Yes. All of our apartments are selected for their accessibility
for people who come to town to take advantage of the city. They are
all located in central, upscale areas near tourist attractions and business
centers (Luxembourg Gardens, St. Germain des Pres, Le Marais, Place
des Vosges, Montmartre, Arc de Triomphe). Every apartment is at most
5 minutes from Metro Stations, RER stations, and bus stops.<br>
You can see where an apartment is located by clicking the link / button
"location map" on the apartment's web page.</font><br>
<b><font color="#333399">How does the telephone work?</font> </b><br>
<font size="-1">You can receive incoming phone calls and also place
a call for an emergency (fire:18, police: 17).<br>
Most of our apartments include free outgoing phone calls. Please ask at check-in time. </font><br>
<font color="#333399"><br>
<b>I cannot see photos of the bathroom, the bedroom ...</b></font><br>
<font size="-1">On the web page of the apartments there is a link /
button "more photos" where you can see additional photos and rooms from
the apartment: the bathroom, the kitchen, the window view, etc.</font><br>
<b><font color="#333399">Are the apartments clean?</font></b><br>
<font size="-1">Yes, the apartment is cleaned before your arrival. During
your stay, we ask you to maintain it in the same state you found it.
We can provide extra cleaning on demand (20 € /hour.VAT included).</font><br>
<b><font color="#333399">INSURANCE</font></b> <br>
<font size="-1">We strongly recommend you to cover yourself, every member
of your party, your luggage and your party's luggage, cash, jewels,
valuables, etc. by a comprehensive travel insurance. Please contact
your insurance agent or your travel agency before leaving your permanent
home. <br>
Household insurance that covers the apartment but not the tenants and
their personal effects is included.</font><br>
<b><font color="#333399">SMOKERS</font></b> <br>
<font size="-1">Our apartments are non-smoking. </font><br>
<b><font color="#333399">PETS</font> </b><br>
<font size="-1">Only in some apartments pets are allowed. Please ask
before you reserve. </font><br>
<font face="Arial, Helvetica, sans-serif"><b><font color="#333399"><a name="5"></a></font></b></font><br>
<b><font color="#FF6600">5. RESERVATION - PAYMENT / PRICE</font> </b><br>
<b><font color="#333399">How to book?</font> </b><br>
<font size="-1">Check availability by calling us at +33 1 49 96 43 44 or </font></font><font size="-1" face="Arial, Helvetica, sans-serif">by
using <a href="../OnlineReservation/onlinereservation.html">our online
reservation request form</a>. <br>
You can also <a href="javascript:openwindow('')">e-mail
us your request</a>, or <a href="../Documents/ReservationForm/reservationform.html">
fax a reservation form</a> to us </font><font face="Arial, Helvetica, sans-serif">
<font size="-1">(it takes maximum 24h due to to the time difference)</font></font><font size="-1" face="Arial, Helvetica, sans-serif">.</font><font face="Arial, Helvetica, sans-serif"><br>
<font size="-1">Once you get the availability you can make your reservation:<br>
- By our online secure form. <a href="./Documents/documents.html">CLICK
- By fax. <a href="./Documents/documents.html">CLICK HERE</a><br>
- By telephone. You can secure your apartment with your credit card
by by calling us at +33 1 49 96 43 44.<br>
We accept visa and mastercard.</font><br>
<b><font color="#333399">Balance payment</font> </b><br>
<font size="-1">On the reservation form you authorize PFA TRAVEL SARL to
debit your credit card for the total balance (initially a deposit of
30% and then the remaining balance one month before arrival). So you
don't need to send a new authorisation for the payment of the remaining
The balance is due one month before the first day of the rental. The
payment of the balance will be automatically processed within 25 and
30 days before arrival (may occur a few days after) and we will email
you a confirmation with the receipt.<br>
In the event that we cannot process the remaining balance of your reservation
one month before arrival we will contact you by email. If we have no
response from you to make arrangements for the payment of the balance,
the agency reserves the right to cancel your reservation at the conditions
of the cancellation fee.</font><br>
<b><font color="#333399">For high season: Christmas, New Year's</font></b><br>
<font size="-1">There is no rate supplement. <br>
We rent for a minimum stay of one week. If you want to stay less than
7 days, you will pay the same amount as if you stay for one week, except
in last minute bookings. </font><br>
<b><font color="#333399">Can I start my rental on Monday or does it
has to start on Saturday?</font></b><br>
<font size="-1">It can start any day of the week. <br>
Also, a monthly rental can start on any day as well. Example: it can
be from 15 March to 15 April = 1 month. </font><br>
<b><font color="#333399">Extension of your trip</font></b> <br>
<font size="-1">It is possible to extend your stay if the flat you are
occupying is not reserved. If it is reserved, we will offer you another
flat. </font><br>
<font color="#333399"><b>Complains</b></font></font> <font face="Arial, Helvetica, sans-serif"><br>
<font size="-1">In the unlikely event that you are disappointed with
your temporary accommodation, you must contact PFA travel at once.
We will try to solve the problem. If you vacate the property before
the end of the rental period without our authorization you shall lose
any rights to compensation. <br>
</font><b><font color="#333399">Cancellation</font></b><font size="-1">
Cancellation fees in case of a cancellation:<br>
Cancellation till one month before arrival: 30 % of the bill<br>
Cancellation between 1 month and 2 weeks before arrival: 60 % of the
Cancellation between 2 weeks and 1 week before arrival: 80 % of the
Cancellation under one week: 100 % of the bill.</font></font>
<font face="Arial, Helvetica, sans-serif"><br>
<font color="#333399"><br>
<b>What happens if I want to stay longer than initially expected?</b></font>
<font size="-1">First, contact us to tell us you want to stay longer.
We will answer you the same day. If this is possible, we will be very
happy to extend your reservation. </font><br>
<b><font color="#333399">Do your flats have lifts or handicapped access?</font></b><br>
<font size="-1">Unfortunately, most of them don't. Le Marais is a historical
district where by law the buildings cannot undergo major renovations.
Our flats are located in buildings built in the 18th century, some of
them even earlier, so there is no room to install an elevator in their
staircases. Most flats are on the second, third, or fourth floors, which
is not too far to walk-up.<br>
<i>We can always help you with your luggage if you need a hand! </i></font><i><br>
</i><b><font color="#333399">Can we get a discount?</font></b><br>
<font size="-1">We are willing to give discounts in specific cases,
such as: <br>
- Stays of more than two weeks <br>
- For singles during low season <br>
- Last minute bookings based upon availability - generally you can expect
at least 20% off </font><br>
<b><font color="#333399">I don't see my question in this list. </font></b><br>
<font size="-1">You may contact us by <a href="javascript:openwindow('')">email</a>
or call us at +33 1 49 96 43 44. </font><br>
<b><font color="#333399">Practical Paris</font><br>
</b> <br>
<b><font face="Arial, Helvetica, sans-serif"><font face="Arial, Helvetica, sans-serif"><font face="Arial, Helvetica, sans-serif"><font size="-1"><img src="" width="110" height="104" align="right" hspace="6"></font></font></font></font><font color="#333399">Electricity</font></b><font color="#333399">:</font><br>
<font size="-1">In France the norm is 220 volts, with a frequency of
50 Hz, while in the United States or Canada, for example, it is 110
volts for 60 Hz. <br>
Voltage and sockets vary from country to country and so an adapter and
also a transformer will be necessary. Make sure you bring these with
you, or else you might risk kissing your favorite electric razor or
hairdryer goodbye, not to mention blowing the electricity in the whole
apartment! If youÕve forgotten to bring these important accessories,
youÕll be able to find them in electrical goods and DIY stores or hypermarkets.
For your information, French plugs are equipped with two round pins.

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